Effective Date: March 31, 2026
The website ("Site") on which these Terms of Service ("Terms") appear is owned and operated by NOWmeds, Inc. DBA NOWmeds ("NOWmeds," "we," "our," or "us"). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use our services.
We may update these Terms at any time by posting the revised version on the Site. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
NOWmeds operates an online telehealth platform connecting users with independent, licensed healthcare providers. Our services may include:
NOWmeds does not provide medical advice, diagnosis, or treatment recommendations. The decision to follow treatment recommendations rests with you and your provider.
Telehealth services may not be appropriate for all medical conditions. A provider consulting through the platform may not have the benefit of a full physical examination.
If this is a medical emergency, call 911 immediately.
To use our platform, you must:
When using our platform, you agree to:
Certain services may require payment. By using paid services, you agree that:
Insurance coverage for telehealth services varies and is not guaranteed.
Healthcare providers may prescribe medications when medically appropriate and permitted by law. However:
The following fees may be associated with services provided by independent healthcare providers on the NOWmeds platform:
NOWmeds currently covers these charges on behalf of patients. Users are not responsible for paying these fees directly at this time.
NOWmeds reserves the right to modify pricing or introduce patient charges in the future with appropriate notice.
Your use of the platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal and health information.
Where applicable, Protected Health Information (PHI) is handled in accordance with HIPAA and other applicable healthcare privacy laws.
All content on the platform, including text, graphics, logos, software, and design elements, is the property of NOWmeds or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or modify any content without prior written consent.
The Site and Services are provided "as is" and without warranties of any kind, either express or implied. We disclaim all express and implied warranties, including the implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law.
NOWmeds is not liable for outcomes of provider interactions. To the fullest extent permitted by law, NOWmeds shall not be liable for:
Medical services are provided by independent healthcare providers, and clinical decisions are made solely by those providers.
We strive to keep the platform available and functioning properly, but do not guarantee uninterrupted access. We may suspend or modify services at any time for maintenance, security reasons, or legal and regulatory compliance.
NOWmeds connects patients with healthcare providers who are individually licensed in each U.S. state, and ships medications through a partner pharmacy network. We currently ship to 48 U.S. states. We are unable to ship to Arkansas or California at this time. If your shipping address is in a state where our partner pharmacy network is not licensed to ship, or where a provider licensed in that state cannot be matched to your case, you will not be able to complete profile registration or place an order.
NOWmeds verifies the licensure status of its partner pharmacies and providers on a recurring basis. If a pharmacy license becomes lapsed, expired, suspended, or otherwise invalid, affected states will be removed from our supported list and we will pause new subscriptions for patients in those states until coverage is restored.
We reserve the right to suspend or terminate your access to the platform if:
By using our platform, you consent to your healthcare provider communicating with you through any of the following methods as part of your telehealth evaluation and ongoing care:
Physicians have the ability to send and receive files, messages, and other communications both during the initial medical evaluation and at any time thereafter. You may communicate with your provider through the messaging feature available in your account portal.
By using our platform, you consent to NOWmeds communicating with you regarding account updates, subscription updates, and delivery updates through any of the following methods:
While NOWmeds may utilize a preferred pharmacy network, you have the right to direct your prescription to any licensed pharmacy of your choosing. To request that a prescription be transferred to a different pharmacy, please contact us at help@nowmeds.com with your name, order details, and the pharmacy name, address, and phone number.
NOWmeds telehealth services are not intended for emergency or urgent medical conditions. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department. If you have an urgent medical concern that requires immediate attention, please seek care at an urgent care facility or emergency department. Telehealth consultations are not a substitute for in-person emergency care.
Telehealth is one option for receiving medical care. You always have the right to seek in-person care with your primary care provider (PCP), a specialist, or another healthcare professional. We encourage you to maintain a relationship with a primary care provider for comprehensive, ongoing health management. If you do not have a PCP, we recommend finding one in your area.
There is no guarantee that you will be treated by a NOWmeds-affiliated provider or that you will be issued a prescription. As determined by the provider, care or specific treatments may not be appropriate for every patient. Each provider reserves the right to deny care for potential misuse of services or for any other reason if, in the professional judgment of the provider, the provision of services is not medically or ethically appropriate. The decision of whether a prescription is appropriate is made solely in the professional judgment of the provider.
By using NOWmeds services, you agree that you will not submit a claim for telemedicine services provided through this platform to Medicare, any other federal payor, or any state or private payor. You acknowledge that the services provided through this platform are offered on a direct-pay basis and are not intended to be billed to any third-party insurance program.
You agree to indemnify, defend, and hold harmless NOWmeds, MD Integrations, Inc. (mdintegrations.com) ("MDI"), their respective employees, officers, directors, agents, and the independent healthcare providers who contract with MDI from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the platform, your violation of these Terms, or your provision of inaccurate or incomplete information.
If you have concerns about the care you received from a provider on the NOWmeds platform, you have the right to file a complaint with the medical board in the state where your provider is licensed. Each state maintains its own medical board responsible for licensing and regulating physicians. To find your state's medical board and learn how to file a complaint, please visit the Federation of State Medical Boards directory at https://www.fsmb.org/contact-a-state-medical-board/ or contact us at help@nowmeds.com for assistance.
These Terms shall be governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts located within that jurisdiction.
If you have questions about these Terms, please contact us:
Email: help@nowmeds.com