Frequently Asked Questions
Telehealth is healthcare from the comfort of your home. Instead of waiting rooms and appointments, you handle everything online — a licensed provider reviews your information, and your medication ships straight to your door. Same quality care, just on your terms.
NOWMeds is a telehealth platform that replaces waiting rooms with care delivered on your schedule.
You start by browsing our platform and selecting treatments based on your health concerns. Your request is then reviewed by a licensed provider, who goes over your medical history and, if appropriate, sends a prescription directly to the pharmacy. Your medications are then shipped straight to your door.
Our team of licensed pharmacy professionals is available throughout your treatment to answer questions, adjust your plan, or simply talk through your options. You're never left to figure it out alone.
We're available Monday through Friday, 8 AM – 8 PM EST. Email: info@nowmeds.com Phone: (833) 669-6337 (NOW-Meds)
Yes — your privacy is a top priority. All telehealth visits and personal health information are protected under HIPAA, the same federal law that governs traditional doctor's offices. Your data is encrypted, your conversations stay confidential, and your information is never shared without your consent.
In short, it's just as private as sitting in a doctor's office — just a lot more convenient.
In many cases, yes. If medically appropriate, providers may prescribe medications during a telehealth visit.
However, certain medications may require an in-person evaluation or may not be eligible for prescription through telehealth depending on medical guidelines and regulations.
Your provider will determine the best treatment plan for your situation.
Telehealth services are not intended for medical emergencies.
If you are experiencing a medical emergency, you should:
Call 911 immediately, or
Go to the nearest emergency room.
Telehealth is best suited for non-emergency medical concerns and routine care.
No special equipment needed! As long as you have a smartphone, tablet, or computer with a reliable internet connection, you're all set. Just log in and you're ready to go — it's that simple.
Licensed providers on NOWmeds offer consultations across men's health, women's health, dermatology, hair care, smoking cessation, and general wellness. After reviewing your history, the provider determines whether a personalized plan is clinically appropriate.
If you're not sure whether your concern is a fit, reach out to our team at help@nowmeds.com and we'll help point you in the right direction.
If you're not sure whether your concern is a fit, reach out to our team at help@nowmeds.com and we'll help point you in the right direction.
NOWMeds products typically ship within 1 to 2 business days after your provider consultation. Once your order ships, you'll receive tracking information so you can follow it every step of the way.
If you have any questions in the meantime, our support team is happy to help at help@nowmeds.com, Monday through Friday, 8 AM – 8 PM EST.