Privacy Policy

Effective Date: 03/08/2026
Last Updated: 03/08/2026

NOWmeds ("we," "us," or "our") respects your privacy and is committed to protecting the personal and health information you share with us through our telehealth services and website (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

By accessing or using our Platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our telehealth services.

Personal Information

Information that identifies you personally, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Insurance information

  • Payment and billing information

Health Information

When you use our telehealth services, we may collect information related to your health, including:

  • Medical history

  • Symptoms and diagnoses

  • Medications and prescriptions

  • Treatment plans

  • Provider notes and consultation records

This information may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

Technical Information

We may automatically collect certain information when you access the Platform, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information for purposes including:

  • Providing telehealth consultations and medical services

  • Communicating with you about appointments and care

  • Processing payments and billing

  • Managing your account and medical records

  • Improving our platform and services

  • Ensuring security and preventing fraud

  • Complying with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal or health information.

We may share information with:

Healthcare Providers

Licensed physicians, nurses, or clinicians involved in providing your care.

Service Providers

Trusted third parties that help operate our services, including:

  • Telehealth technology providers

  • Payment processors

  • Cloud storage providers

  • Customer support platforms

These providers are required to protect your information and may only use it to perform services on our behalf.

Legal and Regulatory Authorities

We may disclose information when required to:

  • Comply with laws or regulations

  • Respond to lawful requests by public authorities

  • Protect the rights, safety, or property of users or the public

4. HIPAA Compliance

If our services involve the handling of Protected Health Information (PHI), we comply with applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA) and other healthcare privacy laws.

Your health information will only be used and disclosed as permitted by law or with your authorization.

For more information about how your PHI is handled, please review our Notice of Privacy Practices if applicable.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze usage trends

  • Enhance user experience

You may adjust your browser settings to refuse cookies, though some features of the Platform may not function properly.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information, including:

  • Encryption of sensitive data

  • Secure servers and access controls

  • Regular monitoring for security vulnerabilities

However, no system can guarantee absolute security.

7. Data Retention

We retain personal and health information only as long as necessary to:

  • Provide services

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

Medical records may be retained as required by healthcare regulations.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your information

  • Request corrections to inaccurate data

  • Request deletion where permitted by law

  • Receive a copy of your data

To exercise these rights, please contact us using the information below.

9. Third-Party Services

Our Platform may contain links to third-party services or websites. We are not responsible for the privacy practices of these external services.

10. Children's Privacy

Our services are not intended for individuals under the age of 13 (or other age required by applicable law) without parental or guardian consent. We do not knowingly collect personal information from children without appropriate authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will update the "Last Updated" date and notify users when required by law.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

NOWmeds
[Company Address]
[Email Address]
[Phone Number]